Notice of Privacy Practices

Here you will find our privacy policy. We advise you to read this information carefully before using this website. This policy details how Manchester Private Hospital uses and protects any personal data you provide when using this website.

The protection of your information is important to us, and Manchester Private Hospital is committed to respecting and safeguarding your privacy. If you provide any identifiable information when using this website, you can rest assured that it will be used only for the purposes set out in this privacy policy and in abidance with UK data protection legislation.

Please note that Manchester Private Hospital’s privacy policy may change from time to time. When changes are made, this page will be updated. You should familiarise yourself with the most recent version of this policy before providing any personal data.

USE OF INFORMATION

Manchester Private Hospital may use the information you provide in the following ways:

1. To provide services you require and update your account.
2. To inform you about website updates occasionally.
3. To inform you about offers and services that may interest you from time to time.

We will make every effort to ensure that your personal information is not subject to unauthorised use or disclosure. We also do our best to ensure that the data we hold is accurate and up to date.

DISCLOSURE OF INFORMATION

Manchester Private Hospital DOES NOT disclose your personal data to any external parties. We also DO NOT sell your information to any third party organisations.

CHANGES TO POLICY

We may review and revise our privacy policy from time to time as new features are added to our website. If we hold your data and decide to make changes to how it will be used, we will notify you and give you the option to decline for your data to be used in the new way.

MARKETING MESSAGES

You will not receive any marketing messages from Manchester Private Hospital unless you indicate that you give consent (for example, by “opting in”) to receiving such messages.

Where you have provided consent or we are otherwise permitted to do so, we may:

  • Email you about current and new services, as well as promotional offers;
  • Email you about products or services by selected third parties that may be of interest to you; and
  • Pass your information to selected third parties for marketing purposes.

If you decide that you do not wish to receive marketing communications from us, you can opt out by using the ‘unsubscribe’, ‘stop’ or similar facility contained in any email communication. Alternatively, you can email us using the email address set out in ‘Contact Details’ below to inform us that you wish to stop receiving marketing communications.

IS PERSONAL INFORMATION SHARED?

Manchester Private Hospital will never sell or rent your personal data to third parties.

Furthermore, we will never share your personal information with any third parties for marketing purposes unless you have given us prior permission.

If you think the information we hold about you is inaccurate or incomplete, please contact us by letter or email as soon as possible so that we can correct it.

We may pass information about you to other parties as follows:

  • To third parties working on our behalf to administer services to you now or in the future, including employees, contractors, suppliers, agents and our customer care team. These third parties are contractually obliged to keep your data secure and not to make unauthorised use of it. Only necessary information will be disclosed in order to deliver the relevant services;
  • Where we have your explicit consent, for marketing purposes;
  • For general statistical information about our user base, traffic volumes and sales patterns, etc. This information will not contain any personally identifiable information;
  • To the police and/or other law enforcement or emergency services, regulatory bodies or legal advisers in relation to any alleged criminal offence, significant incident, suspected unlawful activity or suspected breaches of the Terms of Use, where required by law or where we suspect harm or potential harm to others. Manchester Private Hospital will cooperate with the police or court orders requiring us to disclose information about anyone in breach of any relevant terms and conditions or to prevent or detect crime or apprehend or prosecute offenders;
  • Your user name or relevant profile information you provide may be published on areas such as chat rooms, forums and pages where user submissions are displayed. Please carefully consider whether you should disclose information to others or make information publicly available.

Please be aware that our privacy policy does not cover companies, services or applications that we do not own or control. It also does not cover advertisers, people that we do not manage or any third party websites, applications or widgets which we link to or offer our services through. It also does not cover pages and services that are hosted, managed or operated by third parties.

We recommend that you read through any privacy policy these services, applications and third parties have before engaging with them. Such services and third parties are completely independent of us and are solely responsible for their relationship with you and how they manage your data.

HOW WE USE COOKIES

Cookies are small text files created by websites you visit that contain small pieces of information, such as usernames and passwords, that are used to identify your computer when you use a computer network. They ask for your permission to be placed on your computer’s hard drive. If you agree to this, the file is added and the cookie is used to make your online experience smoother by remembering your preferences, saving browsing information and keeping you signed in. 

If you would prefer not to accept cookies, your browser can be set to decline them. Many browsers are automatically set to accept cookies so you may need to adjust your browser settings to ensure that cookies are not accepted. However, this may interfere with your web browsing experience. 

It’s important to understand that cookies do not give Manchester Private Hospital access to your computer or any personal data, other than information you voluntarily share with us.

LINKS TO OTHER WEBSITES

You may find external links (links to other websites of interest) on our website. However, we take no responsibility for the security or privacy of any information which you share once you have left our website. We do not have any control over other websites and such sites are not covered by this privacy policy. You should take care and refer to the privacy policy that applies to the website you are visiting.

YOUR RIGHTS (RE THE UK GENERAL DATA PROTECTION REGULATION)

If you believe that the data we hold about you is incorrect, you can request to view this information and ask for it to be corrected or removed. If you want to make a complaint about how we have handled your data, you can do so by contacting us. We take complaints seriously and will ensure the matter is investigated.

If you are unhappy with our response or have reason to believe that we are using your data unlawfully, you can make a complaint to the Information Commissioner’s Office.

GIVING & WITHDRAWING YOUR CONSENT TO BE CONTACTED

Situations may arise in which we need to obtain your consent in order to contact you. For example, we may request your consent when you complete one of our contact forms. In this case, you give your consent by ticking the relevant box on the form.

We will keep a record of this consent until such time as we no longer need to.

You have the right to withdraw your consent at any point. You can do this by contacting us.

At any time, you may instruct us to confirm or transfer (port) any of your personal information that we process. To do this, please tell us:

  • What data you would like to be confirmed or ported (for example, this could be a specific detail or all of your information)
  • Whether you wish to port your personal information or confirm it, or both
  • What format you wish your data to be confirmed in (for example, this could be a Word document, spreadsheet, PDF, etc)
  • Which email address you wish the data to be sent to, or if you would prefer an alternative electronic system to email, specify what this is
  • When you wish to receive the information
  • If there is a particular urgency associated with your request.
 

We will make every effort to fulfil your request within 30 days of receiving it. However, this is contingent on you having provided us with the details outlined above, in addition to any other relevant information that we require in order to meet your instructions.

Additionally, please note that if you wish us to port your data, if we don’t think that your specified medium and format are sufficiently secure, or if they put your personal information at risk, we will inform you of this and contact you to discuss alternatives.

PURGING (DELETING) YOUR PERSONAL DATA

At any time, you can instruct us to delete (purge) any information we have about you. We will endeavour to carry out this request with respect to your wishes and in compliance with the relevant UK and EU laws (i.e. GDPR).

We will make every effort to delete all data we hold about you within the timeframe you set out. However, depending on the specific nature of your request, and the involvement of any third parties, this may not be possible.

You can instruct us to purge your personal information at any time. To do so, contact us.

UPDATING YOUR PERSONAL DATA

You can instruct us at any time to correct or update any personal information we hold about you. For example, you can request that we change your address or name.

FINDING OUT MORE ABOUT YOUR RIGHTS UNDER GDPR

You can discover more about your rights as set out under GDPR. To do so, vist the Information Commissioner’s website.

PROTECTION OF PERSONAL INFORMATION

We take all reasonable steps in order to protect personal data. This includes using industry-standard technology to facilitate the encryption of sensitive data, where it is reasonably possible to do so.

Non-sensitive data, such as your email address, is transmitted in the standard way online, and as such this can never be guaranteed to be completely secure. As a result, although we take all reasonable steps to protect your personal data, we are unable to guarantee the security of any data transmitted to us. When you share information, you do so at your own risk.

Once we take receipt of your data, we strive to ensure it remains secure within our systems. Where we have provided you with a password, or you have chosen a password, that provides you with access to certain areas of our websites, it is your responsibility to keep this code confidential. We request that you do not share your password with others.

Please think carefully before revealing information to others, or before otherwise making your data available publicly. It is important to note that any information you share with another user may be disclosed by them. We do not take any responsibility for the contents of communications exchanged between users of our services.

USAGE AND PROCESSING OF PERSONAL DATA

In the meaning of the regulation, we are the controller of the personal information.

When necessary in order to perform a contract or to meet our obligations, we are able to transfer your personal information to another subject. This could be to a carrier or persons involved in carrying out the contract, or in order to comply with our obligations. We are also permitted to delegate other recipients and processors of information. If you request, we will provide you with details of the concrete processor of your information.

Your data will not be transmitted to a state outside the EU, unless this is required in order to perform a contract or for another reason that complies with the regulations.

Your personal information is processed by:

Smartsupp.com, s.r.o.;

Google LLC;

Facebook Inc.;

Microsoft;

Royal Mail Plc;

Parcelforce Limited;

DHL Express Limited;

DHL Parcel UK limited;

Transferwise Ltd;

FedEx;

The Doctors Laboratory (TDL)

Harmonic Medical Sonography;

The Wright Initiative;

LIPOELASTIC Ltd.

HOW WE PROCESS PERSONAL DATA

Data, including personal information, is highly protected against misuse of any kind. Personal data is processed electronically in an automated system or printed in a non-automatic way.